Comments for

Comment on Response from Hahndorf Resort by Nolongerinterested

Nolongerinterested — Tue, 13 Jul 2010 01:32:34 +0000

Well I was looking for a place to stay for a romantic weekend away. However I agree with Allan – this reply made it seem so much worse. I am now looking elsewhere

Comment on The Lost Art of Customer Service by Andreas T, Tokyo

Andreas T, Tokyo — Wed, 23 Jun 2010 03:41:35 +0000

Thank you Michael as always in this great little reminder on the importance of not switching off the thinking mechanism in ourselves and our people by becoming overly process and procedure driven…

Comment on The Lost Art of Customer Service by Colin Pearce

Colin Pearce — Wed, 23 Jun 2010 02:24:13 +0000

Well said again Michael. I experienced the same at the movies recently when I rolled up (on member night) without my membership card. Management had written a blanket edict that no member be admitted without their card, so in spite of the fact that everyone at the counter knew who I was and that I was willing to pay the member price, the customer service specialist thought she was a nuclear reactor engineer who could allow no lee-way whatever lest the city be nuked and denied my access. Common sense (mine) eventually prevailed. The management the next day said they’d look into the issue of flexibility but that I had asked for a dangerous precedent to be set. IT’S A MOVIE TICKET FOR CRYING OUT LOUD!

Comment on Response from Hahndorf Resort by Cathi

Cathi — Mon, 14 Jun 2010 04:13:02 +0000

I have not seen the original article but only this response by the Resort and I can’t see much responsibility being taken here – I was planning on having my 40th there but I think I will reconsider.

Comment on Response from Hahndorf Resort by Tanna Saltmarsh

Tanna Saltmarsh — Fri, 14 May 2010 16:36:07 +0000

Nice article on the topic. I am saving this! ty

Comment on Response from Hahndorf Resort by Michale Steeno

Michale Steeno — Fri, 14 May 2010 16:24:24 +0000

Nice opinion on the topic. I am sharing this! ;~)

Comment on “Executives Don’t Talk to Customers at Hertz” by Adam Neira

Adam Neira — Fri, 30 Apr 2010 00:40:43 +0000

Hertz does a very good job generally.

Comment on What the US dollar means to Australian companies by Michael Harrison

Michael Harrison — Mon, 15 Mar 2010 23:22:41 +0000

Tim

Go to a mortgage broker and explain what you want and ask for options so you can make your own decision.

Michael

Comment on What the US dollar means to Australian companies by Tim Gansburg

Tim Gansburg — Mon, 15 Mar 2010 10:12:45 +0000

How can i go to find no fee, neutral mortgage loan information? Nearly everywhere on-line is attempting to sell me a product.

Comment on Why Obama Got It Wrong! by Adam Rudy

Adam Rudy — Thu, 04 Feb 2010 04:39:53 +0000

A lesson in customer service…
For some reason I can’t explain I’ve always been loyal to Autobarn rather than their competition. This week I couldn’t make it into the store so decided to order what I needed online from their website (which I have not done before). I went to their website and when I tried to browse for the products I wanted I got a message “We are currently working on updating the product database. Please check back soon.”. I then went to the Supercheap Auto website which worked perfectly and ordered everything I needed from them. This involved setting up a login and password and I will now probably just keep using it. So becuase Autobarn couldn’t service my needs this one time, they have probably lost a loyal customer permanently.