Archive for February, 2010

In the Good Books

Sunday, February 28th, 2010

My Valentines Day present to Pam was a back of house tour of the Panda’s at Adelaide Zoo.

What a great way to spend a couple of hours. First we learned about the Panda’s and their habits (especially their eating habits), then we fed them and learned to “take blood” (with a fake syringe), followed by laying out their food and naturally getting some great photos.

The Adelaide Zoo should be highly commended for the Panda program. If you get the chance – do the tour.

Business could learn plenty from the preparation and training involved in taking care of these guys.

Saying Good Morning

Saying Good Morning

Batt fiasco is PM’s fault

Wednesday, February 24th, 2010

This is one of the best articles I have read about current politics in Australia. Congratulations to the Herald Sun.

Want great service – try this hotel

Friday, February 12th, 2010

I’m so used to getting poor to mediocre service that good service is worthy of a special mention.

When I checked into the new Novotel at Brisbane Airport today the General Manager, Mr Alex Penklis, stopped by for a chat. He didn’t know me from Adam but he knows how to impress guests.

The service in the restaurant reflected his touch. The delightful young lady who served me took time to ask where I was from and engage in a lost art – called conversation.

Compare that to two other experiences this week. One at a hotel in Launceston, and the other at a Car rental company in Sydney. Both times employees blamed their bad service on management cutting staff numbers.

All of which proves attitude and leadership drive good service.

China: The Distinction Between Power and Greatness

Friday, February 12th, 2010

Why should Australian business care about the direction China’s economy takes? Why should we care if the Chinese are buying U.S. debt by the bucketful? Why should we care about the new trade sanctions put in place January 1, 2010 by the U.S. on Chinese goods?

What does all of this have to do with small business in our country? Well, China is one of Australia’s most important trading partners. That affects the Australian economy in ways we have yet to imagine.

So, over the past few weeks I’ve been researching business activities in China – everything from lending policies, a growing middle class and expanding base of manufacture.

My conclusions? Indeed, China is a powerful country and a major player on the world economic stage. But it is not a great country.

In effect, the Chinese sabotaged the climate change talks in Copenhagen at the end of the 2009. Of course, this summit of world leaders and scientists had little teeth to begin with, serving in an “advisory” capacity to world governments.

China, a country that tops the list of polluters – pumping even more filth into the atmosphere than the U.S. – refused to budge on their pollution control policies. Why? Well, China simply doesn’t have to play ball with the Western nations. It’s that powerful a force in the world economy which, as small business owners, we recognise as having a direct impact on our business.

Need a new product fabricated and manufactured? Chances are, you won’t use an Australian-based fabricator when you can get the same job done in China at half the price. Long live our great nation, but business is, well, business. National pride often takes a back seat when it comes to the cold, hard realities of global economics.

No one questions China is a powerful nation. Its holster is jam-packed with nuclear weapons – enough to annihilate the world. It has an almost endless supply of cheap labour to develop a powerful manufacturing base. It has a government that encourages a little bit of private, albeit, highly regulated private ownership. China is slowly marching in to the new millennium in some ways.

In other ways, China remains a repressive regime, strongly centralized and tradition bound.

What defines greatness?

Read the article at http://strategies.com.au/art1002a.html